Terms and Conditions

Last revised on 12 November 2025

Return & Exchange Policy

At NATIMPO, we value your satisfaction and want you to have a smooth shopping experience. Please read the following terms carefully, as they are based on the applicable Egyptian consumer protection regulations.

1. Eligibility for Returns and Exchanges

  • Products may be returned or exchanged within 14 days from the delivery date, provided they are unused, unopened, and in their original packaging.

  • Items that are damaged, defective, or incorrect due to our mistake can also be returned or exchanged free of charge.

  • For hygiene reasons, certain products (such as personal care items, cosmetics, or undergarments) cannot be returned or exchanged once opened.

2. Conditions

  • The original purchase receipt or order confirmation must be presented for any return or exchange.

  • The item must be in the same condition as when received — unworn, unwashed, and with all original tags and packaging.

  • If the product was part of a promotional offer, any free gifts or bundled items must also be returned.

3. Refunds

  • Refunds are processed using the same payment method used in the original purchase.

  • Refunds may take up to 14 business days to appear, depending on your bank or payment provider.

  • Delivery and shipping fees are non-refundable, except in cases where the item was defective or incorrectly shipped.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact our customer service within 14 days of delivery.

  • Exchanges are subject to product availability.

5. How to Start a Return or Exchange

  • Please contact our Customer Service Team via [email or phone number].

  • Provide your order number, product details, and reason for return/exchange.

  • Our support team will guide you through the next steps and pickup/shipping process.

6. Intellectual Property

All content on this website — including images, text, designs, logos, and trademarks — is the property of [Your Company Name] or its licensors.
You may not copy, reproduce, or use any content without prior written consent.

7. Termination

We reserve the right to suspend or terminate accounts that violate our policies, misuse our services, or engage in fraudulent activities.

8. Changes to This Policy

We may update or modify this policy from time to time. Any changes will be posted on this page with the updated effective date.
We encourage customers to review the policy periodically.